This month’s theme at Keystone is focused on Advanced Placement. We think it is important to highlight for Keystone families the opportunities available at Keystone that can help impact their future education pathways. Students who engage and test for any Advanced Placement courses that are accepted by their colleges or universities give themselves the opportunity to get ahead as a Freshman. However, if an Advanced Placement course through Keystone is not something that would interest your student, you could always consider visiting a local community college and select a course which could be considered for a dual credit opportunity. More information on dual credits can be found on www.keystonestrong.com or through the Student Handbook. If you are interested in reading more about AP courses, take a look at the April 2016 newsletter, located here.
Keystone has a number of tools and resources available to both you and your students to help make your educational experience with us a successful one. Take a look at the Resource and Orientation Center and Guidance Services Resource Center in your student’s online classroom and you will find a wealth of information. You will also find a number of resources at www.keystonestrong.com.
We take pride in listening to you, as parents, and working to develop resources and tools that you find to be helpful. You will notice that during your time with Keystone, we will ask either you or your student to complete surveys; at the completion of the Strong Start program, at the completion of each course, on a yearly basis through an annual customer satisfaction survey and at various times throughout the year. While I understand that answering these questions may seem repetitive, the questions we are asking are there to help us improve our support for your experience. If completing surveys is not your cup of tea, then feel free to connect with another member of the Keystone staff and let them know you wish to provide some feedback. This feedback allows the Keystone staff to step back and reassess the tools, services and support we are providing and work on making necessary adjustments to make your experience even better.
Looking Back to Move Forward
By Lisa McClure– Keystone Head of School
Moving forward in life is a full time job! For Keystone students, putting in the time needed to meet their course due dates, college application deadlines, and graduation dates can be daunting. As parents, we have goals for our children that require their full attention to meet. As teachers and school leaders there is always more to do to provide the best Keystone learning experience possible. Who has time to look back?
Who has time NOT to look back! Reviewing accomplishments builds our confidence to take on new challenges. Reflecting on mistakes keeps us humble and reminds us of things not to repeat. Looking at the big picture in retrospect helps us to refocus and realign our priorities with reality. Looking back is an essential part of making sure we are headed in the right direction.
Many of you have helped Keystone in the process of “looking back” by giving us feedback in webinars, by e-mail, in surveys, and over the phone. Sometimes that feedback is suggestions that come from a less than perfect Keystone experience. Other times it is a pat on the back for a Student Services or Admissions representative, or a teacher that has gone above and beyond. Without hearing from our students and parents we are only looking back through a very narrow lens, so your comments and suggestions are very helpful.
All of our academic departments will be taking a look back over some of the positive enhancements and changes that have grown out of our reflection and your feedback. While many of you are not following a traditional school year calendar, for Key-stone we are ending a fiscal year, and beginning a new one, as well as preparing for our busy enrollment season that begins in August.
It is the perfect time for reflection before we begin implementing even more new improvements in the coming year. This blog is one of the improvements to support better communication with families that we implemented this past year. Keystone Plus was re- vamped to provide even more targeted teacher feedback and interaction. The Keystone High School Handbook and policies were revised and updated. We instituted an Academic Review Committee to give a broader representation of academic voices in issues related to policy and academic integrity. We refocused attention on teacher support and feedback, along with many other smaller initiatives.
We are proud of our accomplishments at Keystone, even as we learn from things we could do better.
Thank you for your continued feedback and support!
Communication for Understanding
Focusing on communication
By Lisa McClure– Keystone Head of School
It is generally accepted that good communication is important in all aspects of our lives. Clear communication becomes even more critical in a distance learning program, where we do not have the benefit of reading body language and facial expressions when communicating.
Clear communication is always a two-way street. At Keystone we work hard to make sure our communication is clear and straightforward. When there are questions or when we are not as clear as we thought, we rely on our customers to communicate back to us with questions and concerns.
I have personally adopted three rules for communication for myself. Check them out and see if they ring true for you as well.
1. Try not to react to a written communication. Emotion can get in the way of understanding. If a certain word or phrase triggers an emotional response, it needs to be processed before responding to the message. Waiting until later in the day to craft a response works best for me.
2. Check all written communication for bias and assumptions before sending it out. We all come from different educational and family backgrounds. My first re-action as a reader is to assume that the writer comes from my same experiences. Recognizing the likelihood that the reader does not share my experiences increases my level of clarity. This can help to reduce the likelihood of misunderstanding.
3. Pick up the phone and clarify issues rather than extending a string of e-mails that are not solving the problem. Too often it is easier to hit reply and make sure I am “heard” rather than making sure my response is moving an issue toward resolution.
I can pledge to you that Keystone teachers and staff have a passion for student success and will always try to communicate clearly with the goal of promoting understanding. When we miss the mark, it may be that we should have taken more time to craft a communication or given more consideration to a bias or assumption that may not be shared. We will continue to work on improving.
Let us partner with you as communicators working toward the success of your student. Keystone welcomes your communication!